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How To Make Your Foot Impression

Questions And Answers.

Important Things To Know

Once an order is placed, we ship out your foot mold impression kit within 1-2 business days. Once we receive the kit back, we will design and build your new custom orthotics and have them shipped out to you within 21 business days.

We are approved and set up to accept insurance FSA/HSA cards. We can also send a detailed invoice that may be used for reimbursement for those with HSA/FSA accounts. However, most insurance companies do not cover custom-made orthotics. If they do, they must be prescribed by a physician seen in person. Due to this, we do not currently work with any insurance companies.

6 Months Money Back Guarantee

We offer easy Refunds/Returns. Our goal is to help and provide foot pain relief so we provide you with a full 6 months to try out your new custom orthotics. If you are not fully happy with them by that time, you can return them for a full refund. Also, if for any reason the fit is not just right the first time, have peace of mind knowing that we offer free adjustments within that 6 months. Click here to view our return policy.

We understand orthotics are an important decision. We have a full 6 Month Money Back Guarantee if the fit isn’t just right. We also offer free adjustments within those first 6 months. Your orthotics include a Lifetime Warranty on the orthotic base. Click here to view more information.

Yes! Your orthotics are designed from the exact molds of your feet, for your specific foot health needs and specifications, making them truly custom only to you. Nothing is pre-made or off-the-shelf. You get the same professional grade materials process that we provide to professionals in the orthotic industry.
Urthotics custom orthotics typically last a minimum of 2-3 years.  The orthotics themselves can and do last longer in most cases, however, most specialists recommend a remold after this timeframe as our feet continually change.
Unlike some of our competitors, your new custom orthotics are made in the United States. We are located in the Houston, Texas area. All fabrications and designs are made by experts here in our Houston lab.

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