Easy Refunds/Returns

6 Months Money Back Guarantee

Our goal is to help and provide foot pain relief. We provide you with a full 6 months to try out your new custom orthotics. If you are not fully happy with them by that time, you can return them for a full refund. Also, if for any reason the fit is not just right the first time, have peace of mind knowing that we offer free adjustments within that 6 months.

Your 6 Months Money Back Guarantee lasts 6 months from the day you receive your custom orthotics.

Our refund and returns policy last 6 months from the day you receive your custom orthotics. If 6 months have passed since your received your custom orthotics, we can’t offer you a refund.

To start your return, please call 888-506-7846 or email at: contact@urthotics.com. We will email you a prepaid return label to send your custom orthotics back to us.

Once your return is received, we will send you an email to notify you that we have received your returned orthotics and to confirm that your return has been processed. Returns will be processed within 3-5 business days of receipt or faster.

Order Cancellations

What if you received the foot impression kit and have changed your mind? No worries. After orders are captured in our system, if you want to cancel your order, please email us at: contact@urthotics.com and we will process a refund right away.

NOTE: The Rush Program fee of $80 is non-refundable.

Our business hours of 8:00 am – 5:00 pm (CST) from Monday – Friday (excluding holidays).