Frequently Asked Questions

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Frequently Asked Questions

Chat or Call 888-506-7846

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The best & easiest way to get custom orthotic inserts delivered to your door.

You get the same medical grade process & materials we give to professionals nationwide for their patients.

The best & easiest way to get custom orthotic inserts delivered to your door.

You get the same medical grade process & materials we give to professionals nationwide for their patients.

How long does it take to receive my new custom orthotics?

Once an order is placed, we ship out your foot mold impression kit out within 1-2 business days .  Once we receive the kit back, we will design and build your new custom orthotics and have shipped out to you within 14-21 business days. We ship via USPS First Class (mail time 1–3 Business Days) but please keep in mind delays due to weather and holidays.

Yes! Your orthotics are designed from the exact molds of your feet, for your specific foot health needs and specifications, making them truly custom only to you. Nothing is pre-made or off-the-shelf. You get the same process and medical grade materials that we provide to physicians for their patients.

What is your warranty/guarantee?

Here at Urthotics we know and understand that orthotics can be an important decision. With over 25 years as an orthotic lab for specialists all over the United States, we know each persons time to be sure if their orthotics will work long term varies.

That is why we offer:

  • A 6 Month Full Money Back Guarantee.
  • Free Adjustments if needed to make sure everything fits just right.
  • Conversations directly with a specialist.
  • Free Shipping and Returns.
  • Lifetime Breakage Warranty on the orthotic shell.
    • If at any time during ownership your custom orthotic shell breaks or cracks, we will remake/replace your orthotics at no cost to you. Please note that the top cover is consumable and will wear regardless over time. We always quote 2-3 years of use out of the top cover but the base/orthotic itself has a lifetime warranty against breaks and cracks.

Urthotics custom orthotics typically last a minimum of 1-2 years.  The orthotics themselves can and do last longer in most cases, however, most specialists recommend a remold after this timeframe as our feet continually change.

Do you take insurance?

We are approved and set up to accept insurance FSA/HSA cards. We can also send a detailed invoice that may be used for reimbursement for those with HSA/FSA accounts. However, most insurance companies do not cover custom-made orthotics. If they do, they must be prescribed by a physician seen in person. Due to this, we do not currently work with any insurance companies.

Unlike some of our competitors, your new custom orthotics are made in the United States. We are located in the Houston, Texas area. All the fabrication and designs are completed here in our Houston lab.

The Active and Everyday orthotics both use the same orthotic process made from the molds of your feet. The primary difference is in the top covers. The Sports top cover is designed more for high impact and stopping and going activity while the everyday top cover is designed more for normal use and work/ on your feet all day. With any high-impact activity, we do recommend the Active top cover. It is not uncommon to use Active for normal/everyday use but do not recommend Everyday top cover for sports use.

Please view our product page for the most current price. Pricing includes all shipping, taxes, and returns.

Yes. Our advanced orthotic software and machinery allows us to incorporate a heel lift/wedge right into your orthotic up to 1/2’’ or 12.7 mm (half an inch) for no additional cost. Then you will no longer need a separate wedge or lift inside your shoe. Th orthotic provides the needed arch support and has the heel lift built right in creating exemplary one piece orthotic for ultimate balance and comfort. When ordering, just choose your orthotic type (everyday/sport) and when you receive the kit, use the additional information section on the questionnaire to let us know the heel lift size and which foot it is need for. Then we will do the rest.
(Need a lift larger than 1/2”? Please contact us. )

Yes. We take the extra steps of trimming and shaping them using the tracings or insoles provided when you complete your kit. This ensures a much more accurate fit. If you find that the top cover is a little long, it can easily be trimmed with scissors. We also offer free adjustments if needed. Note: Remove the old shoe inserts when wearing your new orthotics.

Each shoe type is unique along with how your feet fit in them. That is why we ask for the information of the shoe type you will be wearing them in so we can make the adjustments for that specific shoe. We highly recommend that you get orthotics for each pair of shoes you regularly wear. If you plan on wearing them in multiple types of shoes, it is easiest if you order it 3/4 length so that switching it around does not affect the shape. If you prefer full length, you may need to trim the orthotics on your end (which doesn’t affect use) as a size 10 in different brands is sometimes not exactly the same.

  • No doctor markups.
  • Over 20 years experience treating all types of foot pain with custom orthotics.
  • Designed and overseen by a Podiatrist.
  • Designed to relieve pain.
  • You get the exact same process and care that we give to the doctors.
  • 120 Day Money Back Guarantee.
  • Made in the U.S.A.

More questions?

Chat now by clicking here OR email us @: contact@urthotics.com

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Free Analysis.

Unsure about which orthotic type is best for you?

We are happy to help every step of the way.

Free Analysis.

Which orthotic type is best for you?

Happy to help every step of the way.

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Remarkable Words From Our Customers

Remarkable Words
From Our Customers

You’re In The Best Of Hands

Maximilan C. – Verified Buyer
★★★★★

“I was a professional track athlete for many years and I competed in the 800 meters starting from a young age. I have always required orthotics and I can say that your product is a perfect 10! The price is reasonable and the quality is awesome. The delivery time was great and I was impressed with the way you follow up. Great work. I would recommend your orthotics to all!”

SJ Review Icon

Sam J. – Verified Buyer
★★★★★

“Hello. Extremely pleased with the service and quality of the pair received. I even took this to my podiatrist and they confirmed this is the right fit for me and it was less than what I would have paid at the doctor’s office. Even ordered my second pair already!”

Sally M. – Verified Buyer
★★★★★

“I absolutely love my orthotics! I wear them in my exercise shoes and exercise without pain during and after. They have been a Godsend.”