Questions And Answers.

Important Things To Know

How long does it take to receive my new custom orthotics?

Once an order is placed, we ship out your foot mold impression kit within 1-2 business days. Once we receive the kit back, we will design and build your new custom orthotics and have them shipped out to you within 21 business days.

Do you take insurance or HSA/FSA?

We are approved and set up to accept insurance FSA/HSA cards. We can also send a detailed invoice that may be used for reimbursement for those with HSA/FSA accounts. However, most insurance companies do not cover custom-made orthotics. If they do, they must be prescribed by a physician seen in person. Due to this, we do not currently work with any insurance companies.

What is your Return/Refund Policy?

6 Months Money Back Guarantee

We offer easy Refunds/Returns. Our goal is to help and provide foot pain relief so we provide you with a full 6 months to try out your new custom orthotics. If you are not fully happy with them by that time, you can return them for a full refund. Also, if for any reason the fit is not just right the first time, have peace of mind knowing that we offer free adjustments within that 6 months. Click here to view our return policy.

What is your Warranty/Guarantee policy?

We understand orthotics are an important decision. We have a full 6 Month Money Back Guarantee if the fit isn’t just right. We also offer free adjustments within those first 6 months. Your orthotics include a Lifetime Warranty on the orthotic base. Click here to view more information.

Are these truly custom, professional grade orthotics?

Yes! Your orthotics are designed from the exact molds of your feet, for your specific foot health needs and specifications, making them truly custom only to you. Nothing is pre-made or off-the-shelf. You get the same professional grade materials process that we provide to professionals in the orthotic industry.

How long will my custom orthotics last?

Urthotics custom orthotics typically last a minimum of 2-3 years. The orthotics themselves can and do last longer in most cases, however, most specialists recommend a remold after this timeframe as our feet continually change.

Where Are My Orthotics Made?

Unlike some of our competitors, your new custom orthotics are made in the United States. We are located in the Houston, Texas area. All fabrications and designs are made by experts here in our Houston lab.

Have Other Questions?

Chat now by clicking here OR email us by clicking here.

What is the difference between Everyday & Active?

The Active and Everyday orthotics both use the same orthotic process made from the molds of your feet. The primary difference is in the top covers. The Sports top cover is designed more for high impact and stopping and going activity while the everyday top cover is designed more for regular use and work/ on your feet all day. With any high-impact activity, we do recommend the Active top cover. It is common to use Active for normal/everyday use but do not recommend Everyday top cover for sports use. The Everyday is slightly thinner and best for shoes with little toe room.

Will the orthotics fit in my shoes?

Yes. We take the extra steps of trimming and shaping them using the tracings or insoles provided when you complete your kit. This ensures a much more accurate fit. If you find that the top cover is a little long, it can easily be trimmed with scissors. We also offer free adjustments if needed. Note: Remove the old shoe inserts when wearing your new orthotics.

Can I switch the orthotics in and out between different shoes?

Each shoe type is unique along with how your feet fit in them. That is why we ask for the information of the shoe type you will be wearing them in so we can make the adjustments for that specific shoe. We highly recommend that you get orthotics for each pair of shoes you regularly wear. If you plan on wearing them in multiple types of shoes, it is easiest if you order it 3/4 length so that switching it around does not affect the shape. If you prefer full length, you may need to trim the orthotics on your end (which doesn’t affect use) as a size 10 in different brands is sometimes not exactly the same.

Why should I choose URthotics?

No doctor markups.
Over 20 years experience treating all types of foot pain with custom orthotics.
Designed and overseen by a Podiatrist.
Designed to relieve pain.
You get the exact same process and care that we give to the doctors.
6 Months Money Back Guarantee.
Made in the U.S.A.

What is the total cost of custom orthotics?

Please view our product page for the most current price. Pricing includes all shipping, taxes, and returns.

Do you offer heel lifts or wedges with your orthotics?

Yes. Our advanced orthotic software and machinery allow us to incorporate a heel lift/wedge right into your orthotic up to 1/2’’ or 12.7 mm (half an inch) for no additional cost. Then you will no longer need a separate wedge or lift inside your shoe. The orthotic provides the needed arch support and has the heel lift built right in creating an exemplary one-piece orthotic for ultimate balance and comfort. When ordering, just choose your orthotic type (everyday/sport) and when you receive the kit, use the additional information section on the questionnaire to let us know the heel lift size and which foot it is needed for. Then we will do the rest.
(Need a lift larger than 1/2”? Please contact us. )

How Are My Orthotics Made?

Please click here to see a summary of our customization process.

Have Other Questions?

Chat now by clicking here OR email us by clicking here.

Free Analysis.

Unsure about which
orthotic type is best for you?

We are happy to help every step of the way.

Free Analysis.

Unsure about which orthotic type is best for you?

We are happy to help every step of the way.

Remarkable Reviews.

What Our Patient’s Say About Us

“I was a professional track athlete for many years and I competed in the 800 meters starting from a young age. I have always required orthotics and I can say that your product is a perfect 10! The price is reasonable and the quality is awesome. The delivery time was great and I was impressed with the way you follow up. Great work. I would recommend your orthotics to all!”

Verified Buyer
★★★★★

“I have abnormally high arches and even a bilateral arch on my right foot. Regular Dr. Scholl’s don’t work for me. I always went to a running store to get custom orthotics, made for my foot only. However, when we moved, no such store exists within an hour of us now. I decided to try URthotics and ordered a single pair. I spent the last 2 weeks running and doing Crossfit and have been so pleased that I am ordering another 2 pairs for my sports shoes. And now? My husband wants to order his!”

Michelle M.Verified Buyer
★★★★★

I was diagnosed with metatarsalgia, a condition in which the ball of the foot is painful and inflamed. My pain seemed to be mostly in all of my toes. It felt like the bones in my toes were aching with every step. I tried over the counter insoles over the years, and buying better quality shoes. It has been very difficult to find shoes that helped significantly. Finally, last summer I decided to give custom orthotics a try. I appreciated the guarantee Urthodics offered as it was somewhat of an investment in my foot health. I have absolutely loved my orthodics! I wear them in my exercise shoes, and exercise without pain during and after. They have been a Godsend. Absolutely worth the cost.

Sally M.Verified Buyer
★★★★★

I tried over the counter insoles over the years, and buying better quality shoes. It has been very difficult to find shoes that helped significantly. Finally, last summer I decided to give custom orthotics a try. I appreciated the guarantee Urthodics offered as it was somewhat of an investment in my foot health. I have absolutely loved my orthodics! I wear them in my exercise shoes, and exercise without pain during and after. They have been a Godsend. Absolutely worth the cost.

Questions And Answers.

Free Analysis.

Free Analysis.

Remarkable Reviews.

Products

Quick Links

Ⓒ 2023, URthotics.com