Frequently Asked Questions

Yes! Your orthotics are designed from the exact molds of your feet, for your specific foot health needs and specifications, making them truly custom only to you. Nothing is pre-made or off-the-shelf. You get the same process and medical grade materials that we provide to physicians for their patients.
We understand orthotics are an important decision. We have a 120 day money back guarantee if the fit isn’t just right. We also offer free adjustments. Your orthotics include a 1 year warranty for any breakage or malfunction on both the base and the top cover.
Urthotics custom orthotics typically last a minimum of 2-3 years.  The orthotics themselves can and do last longer in most cases, however, most specialists recommend a remold after this timeframe as our feet continually change.
We are approved and set up to accept insurance FSA/HSA cards. We can also send a detailed invoice that may be used for reimbursement for those with HSA/FSA accounts. However, most insurance companies do not cover custom-made orthotics. If they do, they must be prescribed by a physician seen in person. Due to this, we do not currently work with any insurance companies.
Once an order is placed, we ship the kit the next day. Once we receive the kit back, we will design and build your new custom orthotics and have them on the way to you within 14 business days.

Unlike some of our competitors, your new custom orthotics are made in the United States. We are located in the Houston, Texas area. Mr. Kevin Gainer, C. Ped is the certified board specialist that makes your orthotics. He is hands on with every order that comes through.

The Sports and Everyday orthotics both use the same orthotic process made from the molds of your feet. The primary difference is in the top covers. The Sports top cover is designed more for high impact and stopping and going activity while the everyday top cover is designed more for normal use and work/ on your feet all day. With any high impact activity we do recommend the Sports orthotics. It is not uncommon to use Sports Orthotics for normal/everyday use but do not recommend Everyday Orthotics for sports use.

Please view our product page for the most current price.

Yes. Our advanced orthotic software and machinery allows us to incorporate a heel lift/wedge right into your orthotic up to 1/2’’ or 12.7 mm (half an inch) for no additional cost. Then you will no longer need a separate wedge or lift inside your shoe. Th orthotic provides the needed arch support and has the heel lift built right in creating exemplary one piece orthotic for ultimate balance and comfort. When ordering, just choose your orthotic type (everyday/sport) and when you receive the kit, use the additional information section on the questionnaire to let us know the heel lift size and which foot it is need for. Then we will do the rest.
(Need a lift larger than 1/2”? Please contact us. )

Yes. We take the extra steps of trimming and shaping them using the tracings or insoles provided when you complete your kit. This ensures a much more accurate fit. If you find that the top cover is a little long, it can easily be trimmed with scissors. We also offer free adjustments if needed.

Each shoe type is unique along with how your feet fit in them. That is why we ask for the information of the shoe type you will be wearing them in so we can make the adjustments for that specific shoe. We highly recommend that you get orthotics for each pair of shoes you regularly wear. If you plan on wearing them in multiple types of shoes, it is easiest if you order it 3/4 length so that switching it around does not affect the shape. If you prefer full length, you may need to trim the orthotics on your end (which doesn’t affect use) as a size 10 in different brands is sometimes not exactly the same.
  • No doctor markups.
  • Over 20 years experience treating all types of foot pain with custom orthotics.
  • Made by a licensed Pedorthist.
  • Designed to relieve pain.
  • You get the exact same process and care that we give to the doctors.
  • 120 Day Money Back Guarantee.
  • Made in the U.S.A.

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