FAQ

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Can I wear my custom orthotics in different shoes than the ones they were made for?
Can I wear my custom orthotics in different shoes than the ones they were made for?

We highly suggest against it which is why we offer multiple packages for a additional pairs. It all depends on the shoe type. For example, an orthotic made for running shoes will usually be too big for a dress shoe. 

How do I clean my orthotics?

How do I clean my orthotics?

You can hand wash your orthotics and let them dry naturally. We recommend using rubbing alcohol with a soft rag and then letting it air day. Never submerge them in water or use a dryer. Never put them in the dish washer.

Will they fit my shoes?

Will they fit my shoes?

Yes. Our specialization is in making custom orthotics that fit your shoes the first time. Your orthotics are made according to a template of the footwear you specified but may still need a little ‘tweaking’ to fit them exactly. If your shoes have a removable insole or footbed, then take this out and use it to draw a line around the the top cover of the box and write a L for the left sole and and R for the right sole.

How much time will it take to get used to my new orthotics?
How much time does will it take to get used to my new orthotics?

Most people find immediate improvement, but everyone is different – we highly suggest a few hours a day to break them and get use to them.

How long do they last?

How long do they last?

12–24 months – Your new orthotics should last as long as your favorite everyday shoes and in some cases much longer.

When wearing the orthotics for the first time I felt discomfort. Does that mean they don’t fit?
When wearing the orthotics for the first time I felt discomfort. Does that mean they don’t fit?

No. You should feel your orthotics affecting your foot in a variety of ways that may include a feeling of temporary discomfort. This means that the insoles is trying to hold the foot in the position it needs to be in, and the body may need time to adjust. We suggest wearing them for a few hours a day until you get adjusted.

Can I return my orthotics?
Can I return my orthotics?

If you are not satisfied with your orthotics you can return them within 120 days from purchase. 

How do I return my orthotics?
How do I return my orthotics?

Call or email: urthotics@gmail.com. Let us know you would like to return your orthotics, and we will email you  a pre-paid stamp for you to use to return the orthotics.

How long does it take to receive my orthotics after I ship them back?
How long does it take?

You should receive them 14 days after we receive impression kit with your foot print and the outline of your current shoe insert.

How much will it cost to send the foot print kit?
How much will it cost to send the foot print kit?

$0. FREE. Shipping is pre-paid! We pay to ship the kit to you and we pay to have it returned by including a pre-paid return label.

Do you ship internationally?
Do you ship internationally?

No, currently we do not ship outside the U.S.

Why is my shoe size and style important?

Why is my shoe size and style or current shoe insert important?

The style and size of shoes vary between different manufacturers, and we take that into consideration when designing your custom orthotics.

Can the order be completed without an outline of the current insert of my shoes?

Can the order be completed without an outline of the current insert of my shoes?

No. The outline of your shoes is an essential part of the design process and we cannot go ahead without them. We assure you that it will be easier to insert your new insoles if you provide this outline.

Will I need to take another impression of my foot when ordering additional pairs of orthotics?
Will I need to take another impression of my foot when ordering additional pairs of orthotics?

No. We convert your foot impression into a digital 3D image that we store indefinitely so no need to take another impression. However we do recommend that you take a fresh impression every 2 years as your foot shape can change.

If I buy more than one pair, can I mix & match the type of orthotics I want?

If I buy more than one pair, can I mix & match the type of orthotics I want?

Yes. When you click the “Buy Now” button under any order request that is larger than one pair, you will see the options to mix and match.

Have More Questions?

Fill out the form below to ask our specialist.

Helpful Information

Why Custom Orthotics?

Learn More

Ready to get your custom orthotics?

Click here