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Important Things To Know
Once an order is placed, we ship out your foot mold impression kit within 1-2 business days. Once we receive the kit back, we will design and build your new custom orthotics and have them shipped out to you within 21 business days.
6 Months Money Back Guarantee
We offer easy Refunds/Returns. Our goal is to help and provide foot pain relief so we provide you with a full 6 months to try out your new custom orthotics. If you are not fully happy with them by that time, you can return them for a full refund. Also, if for any reason the fit is not just right the first time, have peace of mind knowing that we offer free adjustments within that 6 months. Click here to view our return policy.
We understand orthotics are an important decision. We have a full 6 Month Money Back Guarantee if the fit isn’t just right. We also offer free adjustments within those first 6 months. Your orthotics include a Lifetime Warranty on the orthotic base. Click here to view more information.
Yes. We take the extra steps of trimming and shaping them using the tracings or insoles provided when you complete your kit. This ensures a much more accurate fit. If you find that the top cover is a little long, it can easily be trimmed with scissors. We also offer free adjustments if needed. Note: Remove the old shoe inserts when wearing your new orthotics.
Each shoe type is unique along with how your feet fit in them. That is why we ask for the information of the shoe type you will be wearing them in so we can make the adjustments for that specific shoe. We highly recommend that you get orthotics for each pair of shoes you regularly wear. If you plan on wearing them in multiple types of shoes, it is easiest if you order it 3/4 length so that switching it around does not affect the shape. If you prefer full length, you may need to trim the orthotics on your end (which doesn’t affect use) as a size 10 in different brands is sometimes not exactly the same.
Please view our product page for the most current price. Pricing includes all shipping, taxes, and returns.
Yes. Our advanced orthotic software and machinery allow us to incorporate a heel lift/wedge right into your orthotic up to 1/2’’ or 12.7 mm (half an inch) for no additional cost. Then you will no longer need a separate wedge or lift inside your shoe. The orthotic provides the needed arch support and has the heel lift built right in creating an exemplary one-piece orthotic for ultimate balance and comfort. When ordering, just choose your orthotic type (everyday/sport) and when you receive the kit, use the additional information section on the questionnaire to let us know the heel lift size and which foot it is needed for. Then we will do the rest.
(Need a lift larger than 1/2”? Please contact us. )
Please click here to see a summary of our customization process.
Unsure about which
orthotic type is best for you?
Unsure about which orthotic type is best for you?
We are happy to help every step of the way.